Information Technology Infrastructre Library (ITIL 4®)

The new updated ITIL guidance is called ITIL 4. This name reflects the role ITIL 4 will play in supporting individuals and organizations to navigate the Fourth Industrial Revolution.

IT is at the core of every business in today’s world. The update allows ITIL to reflect the fast-paced and complex environment we live in, and new ways of working and emerging practices, all of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the digital transformation world.

The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy.

ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with, and even leads, the wider business strategy.

The ITIL Certification Scheme comprises of the following levels:

• ITIL Foundation • ITIL Specialist modules (3) • ITIL Strategist • ITIL Leader • ITIL Master

One of the main characteristics of the new ITIL 4 certification scheme is that it is now formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). These two streams are intended to provide end-learners with greater clarity about how and where they can improve their skills and set them apart from peers.

“ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”