mindIT systems is a boutique consultancy firm specializing in Service Management for IT and cross media production services. We bring together a range of partners, consultants and capabilities specifically for your project.


Looking for Service Management tools to support your business? mindIT systems represents SMART Service Desk and can help you find a cost-effective solution, on-premise or in the cloud, together with full implementation and training services.


Reduce service management costs in a smart way, with flexible licensing models for mid-size & large businesses

The Most Complete ITSM Solution for Continual Service Improvement with service lifecycle management support

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What our Clients Say!

  • “You have brought a level of trust and responsiveness to the partnership that has been missing for quite some time…..” Narelle Carey, Infinite Systems
  • “Thank you very much for organising Andrew's visit. Things are progressing smoothly …. Andrew has wonderful people skills, so valuable when working in cross-culture situations…..” M.V. Brahmananda, SQM Systems (M) Sdn Bhd
  • “Have had a call from Queensland Police Service to thank us for the support we have provided to them over the last week - they made special mention of the assistance Andrew has provided….: Debra Dwyer, Director, Professional Services Southrock Corporation Limited
  • “Andrew is a patient, logical thinker that is focused on getting the job done. He manages customer expectations effectively, which makes him an asset on site. Andrew is extremely knowledgeable but always eager to learn.” Kelly Gous Consultant, Enabling VIC
  • “I am a great admirer of Andrew. He is very knowledgeable and passionate about Service Management. Andrew is a great team player who is always happy to help his colleagues and assist when needed. He is honest and has high ethical standards. It is a pleasure working with Andrew and I have no reservation in recommending him.” Rose Dyson, ITIL Foundation Trainer
  • “I know Andrew as the course facilitator for ITIL Foundation Course. Andrew is a delightful person and trainer. Andrew holds the attention of the participants choosing to engage each one with his truly unique style. He has complete command over the subject he trains. I recommend Andrew for anyone who is interested in getting enrolled in his course.” Manoj Sivan Client
  • "Andrew was a delight as an instructor. He was able to lead the crowd into the ITIL way of thinking. His style of teaching was quite unique. The knowledge he displayed was truly of the expert level. Noticeable aspect was that he was able to engage the team with their own experiences."
  • "Andrew is one of the best instructors, I have studied from. His approach and teaching methods are interesting and keep a student active during the course duration."
  • "Andrew is very experienced and was excellent to deal with, industry examples were fantastic to make the content relevant to at times abstract material"
  • "Knew not only course material but also teaching methods... Not an just an ITIL trainer, an ITIL boffin…."
  • "Easy to digest info. Made ITIL fun !" "Andrew is one of the best instructors, I have studied from. His approach and teaching methods are interesting and keep a student active during the course duration. "
  • "Andrew is certainly a great knowledgeable instructor. The sessions were made very interactive and involving. It was pleasure to be trained by such a good teacher. Thank you " "Really enjoyed the presentation, effective and engaging "